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 Post Post subject: Steam Failure - Now Fix'd see last post for details
 
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Joined: Fri Oct 14, 2005 7:15 am
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Ok due to a number of faults and problems i no longer have steam avaliable and working. nor do i have sound till i re-install my sound driver but i just give up for tonight. Any way here is the detailed report i gave to steam support, if anyone has any idea or anyhing to help me feel free to comment :)

Quote:
When clicking steam the vista loading icon spins round for about 10-20 seconds then stops. So i click it again to load steam. Still nothing, when i check taskbar and applications there is nothing there but when i check processes there are now three 'steam*32''s running one always using up a full core ruinning at 25 of my CPU.

To fill in additional information it was running fine up until about 4-5 o clock today. Before that time i had a new sound card from asus and installed the included sound drivers. After some fiddling to get the sound working i played on steam and some games for a while. Everything ran and sounded fine. I then at a later point decided to remove the now outclassed realtek drivers. After that and a few restarts later i realised the steam problem.

I have re-installed drivers, i have alternated having both on and off or one of either. Steam will not run anymore. I have changed clientregistry.blob but it will nto load into steam to re-download the file. I took the time to back up my steamapps folder elsewhere and then deleted steam to re-install. I will also add that upon repair, if i chose run from the steam site the error 1334 appears stating that 'support.url' is missing from the 'cabs.w1.cab' cabinet file. If i save and then run with or without admin rights the error is different and says that steamsetup[1].msi is likely corrupted despte the number of re-downloads i have done. I have since done a system restore to the 4/10 long before this problem happened. Steam appeared on the taskbar on first boot-up and fully downloaded something, then said it was missing needed files (from the deletion i assume) and had to close. It gave me the option to log-in but then reverted back to being inaccessible.

I hope this is as detailed as possible to give you a clear idea of what has happened so you may better help me solve the problem at hand.

Many Thanks from Me.

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Last edited by kyhas on Sun Oct 11, 2009 12:17 pm, edited 1 time in total.

Thu Oct 08, 2009 9:56 pm 
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 Post Post subject: Re: Steam Failure
 
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Joined: Fri Oct 14, 2005 7:15 am
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does no one have any ideas? :(

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Fri Oct 09, 2009 6:44 pm 
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 Post Post subject: Re: Steam Failure
 
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Reinstall steam? I mean properly.
http://developer.valvesoftware.com/wiki ... ling_Steam

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Fri Oct 09, 2009 7:04 pm 
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 Post Post subject: Re: Steam Failure
 
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Joined: Fri Oct 14, 2005 7:15 am
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thank you for tyhe suggestion si, steam fully installed this time and didn;t crash out. However the same problem still exsists and it wouldn't work.

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Sat Oct 10, 2009 12:05 am 
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 Post Post subject: Re: Steam Failure
 
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kyhas wrote:
thank you for tyhe suggestion si, steam fully installed this time and didn;t crash out. However the same problem still exsists and it wouldn't work.


What OS are you running?

Can you please list your system specifications, as well as the other programs running when you run Steam?

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Sat Oct 10, 2009 12:10 am 
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 Post Post subject: Re: Steam Failure
 
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Joined: Fri Oct 14, 2005 7:15 am
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I don't see the relation but sure :)

Windows Vista 64-bit OS
Quadcore @ 2.4Ghz
8GB RAM
ATI HD 4870
Asus Xoner Sound Card

Programs that run on start-up include but may not be complete:-
Folding @ home
McAfee Security center
Latest catalyst Drivers
Logitech Game Panel Drivers
Windows Live Messenger
Logitech Quickcam
Daemon Tools
Windows sidebar
Xoner DS audio center
Impulse
Logitech Setpoint
Netmeter
Logitech Profiler

There you go but as listed in the first post about the things i did change the rest of this happily go on before.

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Sat Oct 10, 2009 5:16 am 
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 Post Post subject: Re: Steam Failure
 
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Joined: Sun Oct 16, 2005 9:42 am
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Here's some moral support:

You can do it Ky! You can sort it out!

In other news...

Possible conflicting of sound drivers has bugged out your system.

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Sat Oct 10, 2009 8:54 am 
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 Post Post subject: Re: Steam Failure
 
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azcn2503 wrote:
Possible conflicting of sound drivers has bugged out your system.


This is a possibility.

I also recommend killing all non-essential processes (as in everything not required by Windows to run) and then trying Steam. Something else could be conflicting with it.

The official page for programs that conflict with Steam:
https://support.steampowered.com/kb_art ... -SFLZ-9289

This gives a bit more information:
http://supportwiki.steampowered.com/wik ... with_Steam

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Sat Oct 10, 2009 9:17 am 
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kyhas whats that problem your having with titan quest?

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Sat Oct 10, 2009 10:54 am 
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 Post Post subject: Re: Steam Failure
 
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titan quest problem is different form this but its a vista problem i found out, i justhavent found a solution yet lol. i can;t continue till i sort out steam ryan.

Thanks for continued support guys, as for aaron as stated i tried the sound drivers installed alternatily, both at same time, and neither, steam refuses to run regardless.

Met i have checked that list before hand i do believe although browsing wiki now. Any program i have on that list never conflicted before hand.

Problem started after i uninstalled realtek drivers. Re-installing did not fix. System restore did not fix.

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Sat Oct 10, 2009 2:58 pm 
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 Post Post subject: Re: Steam Failure
 
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Did someone tell you to install a patch fix that may of broken something? ;)

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Sat Oct 10, 2009 3:00 pm 
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kyhas wrote:
titan quest problem is different form this but its a vista problem i found out, i justhavent found a solution yet lol. i can;t continue till i sort out steam ryan.

Thanks for continued support guys, as for aaron as stated i tried the sound drivers installed alternatily, both at same time, and neither, steam refuses to run regardless.

Met i have checked that list before hand i do believe although browsing wiki now. Any program i have on that list never conflicted before hand.

Problem started after i uninstalled realtek drivers. Re-installing did not fix. System restore did not fix.


If one of those programs updated, it may have rendered it incompatible with Steam. System Restore would not fix this.

I am also running a Vista 64 bit OS and have never experienced problems running Steam.

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Sat Oct 10, 2009 3:06 pm 
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that vista problem was aimed specifically at ryan for the game 'titan quest' BEFORE steam as a whole when on me :(

I have not seen any program update itself and it was straight after the realtek driverr uninstall/re-boot it started

also dave nop enothign of the kind :(
l

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Sat Oct 10, 2009 3:39 pm 
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kyhas wrote:
that vista problem was aimed specifically at ryan for the game 'titan quest' BEFORE steam as a whole when on me :(

I have not seen any program update itself and it was straight after the realtek driverr uninstall/re-boot it started

also dave nop enothign of the kind :(
l


I can only recommend removing every program on that incompatibility list which you have running. Just in case.

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Sat Oct 10, 2009 9:02 pm 
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If you're still having the problems by now, I would do a reinstall of Windows and admit defeat.

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Sun Oct 11, 2009 9:39 am 
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 Post Post subject: Re: Steam Failure
 
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as si mentioned this morning aaron, however i have 140GB of steamapps folder im trying to liberate from my PC. With no way of getting it off at the current time ..... :(

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Sun Oct 11, 2009 10:24 am 
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Had a problem like this for msn on someone elses laptop i was fixing when they didnt uninstall msn properly (not that you didnt do this or w.e).

http://support.microsoft.com/kb/290301

try using that program, uninstall all steam ones. Should be able to install steam as well then.

Or even try uninstalling and reinstalling some other drivers which caused the problem at the time it arose.

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Sun Oct 11, 2009 10:44 am 
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thank you for the suggestion wynney but now its installed to some part fo my PC and i cannot find it O.O

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Sun Oct 11, 2009 11:03 am 
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download history, right click, view file location? ^^

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Sun Oct 11, 2009 11:04 am 
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when i find download history ill give it a try :/

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Sun Oct 11, 2009 11:13 am 
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what browser are you using. firefox? [if so - tools, downloads).

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Sun Oct 11, 2009 11:14 am 
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i use both, but must've used IE for that download.

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Sun Oct 11, 2009 11:18 am 
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 Post Post subject: Re: Steam Failure - Now Fix'd see last post for details
 
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ATTENTION

Steam is now working and Fix'd

Firstly thank you too all of you and your suggestions, i probably would have resigned to uninstalling windows without continued support and motivation to fix it. :)

Shortly:
Disable Compatabilty Mode

In Detail:
I decided for some reason to run steam as an administrator. Not something i would have considered as usually it just runs when i click the desktop item. So running in administrator mode allowed it to update itself at which point, and the first time i had recieved this warning, i was informed i was running steam in compatability mode for windows XP (service pack 2). I then revisted the properties tab and found it to be telling the truth. Promptly uncliked the compatability mode and now steam is up and running.

My theory is steam corrupted, maybe with my sound driver uninstallation possibly but a possible sub-routine that made it run in compatabilty mode for safety purposes perhaps? Regardless i have found the problem and it is running as perfectly as before.

- i am submitting the solution to steam support for their information also :)

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Sun Oct 11, 2009 12:32 pm 
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