Well, i just put itunes onto my pc, put all ma songs onto it, then went to do the 'Get album artwork' thing. It said i needed to log into itunes store, so i went to make an account... It wouldnt connect to the store, it said "itunes cannot connect to the itunes store. The connection times out."
Or something along those lines.

Point is that i WAS able to connect to itunes store once before when i first installed itunes. Now it wont let me yet the diagnostics from itunes say that all is well

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 2 (Build 6002)
PACKARD BELL BV iXtreme X9610
iTunes 8.2.1.6
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.2.2
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number B165602E15A3C5E8

Current user is not an administrator.
The current local date and time is 2009-09-01 14:32:45.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 9600 GS


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {0790D404-7FB9-49B0-ABE6-8A85903DBE57}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.1.66
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Tue Sep 01 14:00:10 2009

Lease Expires: Wed Sep 02 14:00:10 2009

DNS Servers: 192.168.1.254
192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-08-26 16:45:07.


**** CD/DVD Drive Tests ****

LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.1.0.1),

D: ATAPI DVD A DH16A3S, Rev 3A12
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 8.2.1.6 is currently running.
iTunesHelper 8.2.1.6 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPod nano (3rd Generation) running firmware version 1.1.3
Serial Number: YM748Z02YXV

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.


As you can see it has connected to the store and such.
I've disabled Norton firewall and the Windows one so its not that.

Any ideas HELP!!

try running as an administrator?

I have and i am, nothing.
I've tried running msconfig and disbling all services and such things that arnt vital to the system to see if theres any programm conflicts, still doesnt work, i've done the live chat with someone from apple, they just told me to do what i'd already done... ARRRGG!

check internet explorer settings

What settings should there be? I've set everything to be on the lowest security setting, its not that becuase it worked before, a few days ago and they're the same settings as then.

Come to think of it it hasnt been working scince the last vista windows update thing...

Disabling Norton Firewall may not be enough. If it is anything like Comodo, you will need to fully uninstall the thing in order to work out whether or not it is causing the problem.

That sucks as Norton has one of them "You can only install this thing 3 times" things, sucks.

I did end all processes for Norton so surely thats the same as it not being there, as its not doing anything.

Thanks but i've been to this page a thousand times, no luck

I've also tried this http://support.apple.com/kb/HT2292

Huh now i go onto itunes and it works perfectly... what the hell, i havnt changed anything now it decides to work

You restarted youre PC :O

lol @ that, na i restarted it like a million times when i was doing the msconfig thing and loads of time after that, its been doing it for 3 or 4 days.

It might have been your ISP acting up. They can be odd like that sometimes...