Just as a query, have you ever had any problems with the service provided by Tiscali?

Apart from the speed cap, no other issues at all. I think their opinion of a large file may be what I see as a small file.

Ooh dear.

On the subject of braodband, do you have any good ideas on how I can reduce my ping? It gets quite high sometimes, even though I never download while playing online.

It depends on the time of day you are playing. Typically consumer broadband is on a 50:1 (sometimes 30:1) contention, which means that up to 50 people could be sharing your bandwidth.

Hmm, make sure you don't have any internet using programs running, especially check for spyware and the such.